[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title size=”medium” align=”left” title=”We heard you have some questions” woodmart_css_id=”5ca45cf3bb236″ title_custom_color=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfY29sb3JwaWNrZXIiLCJjc3NfYXJncyI6eyJjb2xvciI6WyIgLndvb2RtYXJ0LXRpdGxlLWNvbnRhaW5lciJdfSwic2VsZWN0b3JfaWQiOiI1Y2E0NWNmM2JiMjM2IiwiZGF0YSI6eyJkZXNrdG9wIjoiI2U1N2M0MyJ9fQ==” title_width=”100″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What is Loveknits’s E-mail verification policy?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]We always strive hard to provide the best experience to our customers. Please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Loveknits verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mail box, fail the verification processes set by Loveknits and Loveknits reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I apply a coupon or discount on the gift wrapping charge?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]No. Discounts and coupons are not applicable on the gift wrap charge.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is Loveknit’s Shipping Policy?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]We strive to deliver products purchased from Loveknits in excellent condition and in the fastest time possible. A shipping charge will be applicable to all orders.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount if paid online. If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behavior violate our fair usage policy, we deserve the right to suspend product delivery to that account.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is Loveknits’s Fair Usage Policy?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]We always strive hard to provide the best experience to our customers. However, few accounts may abuse our returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to we deserve the right to suspend product delivery for accounts which have high percentage of returns and shipments not accepted by value of orders placed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I check the status of my order?” tab_id=”1552977735306-7c119654-8e17″][vc_column_text text_larger=”no”]Please tap on “My Orders” section under main menu of Website to check your order status.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How are orders placed on Loveknits delivered to me?” tab_id=”1552977741364-172519e4-ad64″][vc_column_text text_larger=”no”]All orders placed on Loveknits are dispatched through courier service such as DTDC, Blue Dart Delhivery Etc.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is Loveknits’s Cancellation Policy?” tab_id=”1552977774914-377e1ade-748e”][vc_column_text text_larger=”no”]You can cancel an order until it has not been packed in our Warehouse. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. Once the order has been packed and shipped; you may be unable to cancel the order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel my Order?” tab_id=”1552977774346-af5a02fa-30d0″][vc_column_text text_larger=”no”]Tap on “My Orders” section under the main menu of Website and then select the item or order you want to cancel.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I modify the shipping address of my order after item has been dispatched?” tab_id=”1552977773785-0364d606-8423″][vc_column_text text_larger=”no”]No, You can not modify the shipping address of your order after we have processed (packed) it.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I just cancelled my order. When will I receive my refund?” tab_id=”1552977772482-da630aa8-82de”][vc_column_text text_larger=”no”]For payments made via Credit Card, Debit Card, Net Banking, you will receive refund into the source account within 7-10 days from the time of order cancellation.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why has my return request been declined?” tab_id=”1552977874765-1a320792-5465″][vc_column_text text_larger=”no”]This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I pay for my order at Loveknits?” tab_id=”1552977874293-f8c6d0f2-3f7b”][vc_column_text text_larger=”no”]We support the following payment options at Loveknits:
– Credit Card
– Debit Card
– Net banking[/vc_column_text][/vc_tta_section][vc_tta_section title=”How is the shipping cost calculated?” tab_id=”1552977873823-eec1623e-519f”][vc_column_text text_larger=”no”]Shipping costs for orders from Loveknits depend upon your location, the shipping methods and options you choose. Expedited handling cost more than shipping for items that are not urgent. Please also note that the shipping rates for many items we sell are not only weight-based.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why was my package undeliverable?” tab_id=”1552977873231-8358c556-21df”][vc_column_text text_larger=”no”]Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is typically returned to Loveknits by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
Illegible Shipping Label: In rare cases, it is possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. If after three attempts the carrier determines that the package is undeliverable, the package will be returned to Loveknits.
Refused by Recipient: If the recipient of the package refuses delivery, the package will be returned to Loveknits and determined undeliverable.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_single_image image=”2935″ img_size=”full” alignment=”center” parallax_scroll=”no”][/vc_column][/vc_row]